Student Services

Student Services offer support, guidance and information to help you make the most of your time at AECC University College.

Our Student Services team offer support to students whether it's academic or personal. Student Services are available to all students, all Schools and all years and our advisors will be happy to help you with any questions or queries. View our advice below and if you're a student you can also find additional support and resources on the libguides site.

Advice and Appointments

To book an appointment for any of the specialist services offered by Student Services, including academic and personal support, counselling and international student advice:

drop us email here: or call: 01202 436359

Along with booking appointments for specialist services your Student Services Adviser can offer advice and guidance on practical issues including accommodation, student loans and funding, and local services such as travel and transport, health and community services.

Where to Find Us

The Student Services Team are located on the ground floor of the main building, in the left corridor from the main stairs.

Find us on google

What3Words: You can also find us with what3words the free app and desktop map that gives a map location as accurate as three square meters. Our what3words address is: Duke.Shave.Supply


Campus Map

We may be a small university but everyone needs help finding their way! Use the AECC University College campus map to help navigate campus.

Campus Map

Student services include:

  • Academic support
  • Personal support
  • Medical care
  • Advice on practical issues

Find out more about our range of student support services below and for more detailed information, including links to a range of support agencies you can visit our dedicated Library and Support Services website.

Library and Support Services

Academic support 

Developing academic skills

Studying at university level can be daunting – not only is it about studying at a higher level, the way in which you study is very different to school or college. At university, study is much more self-directed and you will be expected to manage your study workload independently. Student Services can offer you support with developing your academic skills.

Study skills

Any student can meet with our Study Skills tutor for an individual tutorial to help you develop the academic skills for studying at university. The tutor can offer advice and guidance with planning and structuring your written work, preparing for presentations, and organising your time.

English for Academic Purposes

You may understand the terminology and be competent in discussions with colleagues but much of your time as a health professional will be spent talking to patients in situations where you need to be able to explain medical conditions and treatments in words everyone can understand.  If English is not your first language AECC University College has an English for Academic Purposes (EAP) lecturer to help you develop the language and study skills you will need to succeed in your academic coursework and clinical practice.

Personal support


AECC University College has a Wellbeing Adviser who can offer practical support and guidance if you are experiencing difficulties and can provide confidential support and advice on a range of issues such as stress, depression, anxiety, drug and alcohol problems, and eating disorders. The Wellbeing Adviser can provide guidance on a number of strategies which can help you improve your wellbeing, resulting in a more productive and enjoyable time with us.


Our professional counselling service offers the opportunity to talk to someone who has no other role in your life (someone who is not a tutor, friend or relation). Dedicated to helping you find new perspectives and build emotional resilience, counselling is the chance to talk to someone who will not judge or criticise you, in a supportive and confidential setting. Our counsellors work in accordance with the BACP Ethical Framework for the Counselling Professions.

Medical care

We recommend that you register with a local doctor’s surgery as soon as you arrive.

If you are an International or EU student we recommend you read UKCISA’s advice on how the UK medical system works and how to make sure you are covered during your studies. 

The GP surgeries closest to AECC University College are:

Shelley Manor Medical Practice:
Beechwood Avenue, Bournemouth BH5 1LX
Tel: 01202 309421

Boscombe Manor Medical Practice:
40 Florence Road, Bournemouth BH5 1HQ
Tel: 01202 303013

If you need immediate medical attention but it is not an emergency, visit Royal Bournemouth Hospital Accident and Emergency department:

Castle Lane, Bournemouth
Tel: 01202 704167 or Main switchboard: 01202 303626

For medical advice, contact the NHS, Tel: 111 or visit their website.

Urgent Help

If you need immediate medical help, please contact your doctor's surgery and request an emergency appointment.

If your doctor's surgery is not open, you can contact the NHS on 111. NHS 111 is available 24 hours a day, 365 days a year, calls are free from landlines and mobile phones.

You should use the NHS 111 service if you need medical help or advice but it is not a life-threatening situation.

In an emergency go straight to your nearest Accident and Emergency department or call the Emergency Services on 999.

To speak to someone in confidence, the Samaritans are available 24 hours a day, 7 days a week.
Tel: 116 123 (free from mobiles and landlines)


The Retreat

If you are struggling to cope with life and feel yourself approaching a crisis point, you can attend The Retreat in Hahnemann Road, Bournemouth.

The Retreat aims to provide you with a safe and welcoming environment where you can discuss your problems and work towards solutions. Staffed by both mental
health professionals and peer specialists (people who have their own lived experience of mental health issues), The Retreat offers out-of-hours support and advice on self-management.

You can attend if you want to try to avoid a crisis, or if you feel you have already reached a crisis point. It is up to you how you define this - you don’t need to be referred by a doctor or other health professional. You don’t need to phone ahead, just turn up and ring the front doorbell. However, where possible we would encourage you to attend before 11pm during the week and before 1am at the weekend in order to make best use of this service.

The Retreat, Hahnemann House,
Hahnemann Road,

Retreat Opening Times

Monday - Thursday: 4:30pm-12 midnight
Friday - Sunday: 6:30pm-2am

For further sources of outside of office hours support, please see the Student Support LibGuide