Student services

Student Services offer support, guidance and information to help you make the most of your time at AECC University College.

Make an appointment

To make an appointment for a tutorial for support with Study Skills or EAP please call into Student Services on the top floor of Cavendish House.

English for Academic Purposes

Communication is the most basic principle to good medicine. If English is not your first language, we have an English for Academic Purposes (EAP) tutor to help you develop the language and study skills you will need to succeed in your academic coursework and clinical practice.

Study Skills

Studying at university level can be daunting – not only is it about studying at a higher level, the way in which you study is very different to school or college. Any AECC University College student can meet with our Study Skills Tutor for an individual tutorial to help you develop the academic skills for studying at university. The tutor can offer guidance on planning your written work, preparing for presentations, and organising your time.

Counselling and wellbeing
Coming to university is an exciting experience, offering opportunities for personal development, academically and socially, but adapting to student life can also be very challenging.

We have a Wellbeing Officer who can offer practical support and guidance if you are experiencing difficulties. The Wellbeing Officer can provide confidential support and advice on a range of issues such as stress, depression, anxiety, drug and alcohol problems and eating disorders. We’ll provide advice and supply you with a number of strategies which can help you improve your wellbeing, resulting in a more productive and enjoyable time whilst studying.

Our professional counselling service offers the opportunity to talk to someone who has no other role in your life (someone who is not a tutor, friend or relation). Dedicated to helping you find new perspectives and build emotional resilience, counselling is the chance to talk to someone in a supportive and confidential setting who will not judge or criticise you.

Urgent help
If you are feeling very distressed or having thoughts of self-harm or suicide and need immediate help, please contact your doctor's surgery and request an emergency appointment.

If your doctor's surgery is not open, you can contact the NHS on 111. NHS 111 is available 24 hours a day, 365 days a year, calls are free from landlines and mobile phones. You should use the NHS 111 service if you need medical help or advice but it is not a life-threatening situation.

If you feel at immediate risk of harm to yourself, go straight to your nearest Accident and Emergency department or call the Emergency Services on 999.

To speak to someone in confidence, the Samaritans are available 24 hours a day, 7 days a week.

Tel: 116 123 (free from mobiles and landlines)

If you are concerned for someone else, please encourage them to follow the advice outlined above.


Medical Care
We recommend that you register with a local doctor’s surgery as soon as you arrive to start your studies with us.

If you are an International or EU student we recommend you read UKCISA’s advice on how the UK medical system works and how to make sure you are covered during your studies.

The GP surgeries closest to AECC University College are:

Boscombe Manor Medical Practice:
 40 Florence Road, Bournemouth BH5 1HQ
Tel: 01202 303013

Shelley Manor Medical Practice:
Beechwood Avenue, Bournemouth BH5 1LX
Tel: 01202 309421

If you need immediate medical attention but it is not an emergency, visit Royal Bournemouth Hospital Accident and Emergency department:

Castle Lane Bournemouth
Tel: 01202 704167 or Main switchboard: 01202 303626

For medical advice, contact the NHS:

Tel: 111

In an emergency, call the emergency services on 999 (these calls are free from any phone).


Students Loans and Money Advice
We can provide you with all the information and advice you need on student loans and managing your money whilst studying.




Spiritual and Faith Support
AECC University College, Bournemouth University and Arts University Bournemouth share a multi-faith Chaplaincy, which is available to support staff and students of all faiths, or none.

A Chaplain is someone from a faith perspective who offers hospitality, care, guidance and a willingness to journey with you through your programme.

Whatever your ethnic background, and whatever faith you do or don’t follow, Chaplaincy allows you to:

  • Talk to a Chaplain in confidence about personal matters
  • Be put in touch with local faith communities and places of worship
  • Explore the concept of religious faith and its implications for justice and peace
  • Join a group for prayer, study or fellowship
  • Ask questions about life issues

You can make an appointment to meet with a Chaplain by contacting Bill Merrington, Senior Chaplain, on 07894598915. Alternatively, you can meet David Ouwehand, AECC University College’s chaplaincy student, around the campus. The Chaplaincy is located in Talbot House, on the main Bournemouth University campus.

You can also follow the Chaplaincy on Facebook (