Brigitte Gautier - Staff Profile
We love that AECC University College is such a close-knit community. For those of you who have just started here with us, we’d like to introduce you to some of the support staff who are here to help you during your time at AECC University College.
Can you tell us a bit about yourself and your role?
“My name is Brigitte, I'm French but have lived in the UK for many years. My role is the AECC University College Receptionist and I am the first point of contact for all visitors, so whether it’s staff, students, visitors, members of the public, I'll be the first person that they meet.
"My main role is to help with enquiries, so it could be an enquiry by phone or email, or from people just walking in - I try to help people with whatever they're looking for.
“As I am French I do get to use my first language sometimes, and also Italian, so I can support some of our international students when coming here to study or if somebody phones up from another country to enquire. I think it provides reassurance to members of that international community and their parents.”
How long have you been working here for?
“I started in this role in 2013 - so have been working here for eight years. However, from 2008 I worked here as a temp on several yearly contracts. I worked for the Library, in Reception and also in Admissions.”
Where can you be found on campus?
“They can find me in the main AECC University College Reception working alongside the other member of the Reception Team, Jane Johnson.”
What do you do to support students on campus?
“I help to locate where members of staff and services are within the institution, such as where a lecture room can be found or where student-related activities are based. I can also assist with lost property and questions such as ‘how do I get a locker?’, ‘where’s the nearest Post Office?’ and queries around setting up bank accounts if they are international students. I may not always be able to provide the answers myself but I can certainly help direct them to those who can.
“Reception is a bit like an information hub for the university as we work alongside all departments.”
What are your top tips for a new student starting with us?
“I would say when you first start, give yourself a bit of time to familiarise yourself with the institution and the campus itself. We're not huge but there are few different buildings.
“Don't hesitate to come to Reception for any query that you may have. Jane and I are friendly, approachable and we will try to help you with any queries.”