Student Services

Student Services offer support, guidance and information to help you make the most of your time at AECC University College.

Visit Student Services

Student Services is located on the top floor of Cavendish House. Our Student Services Adviser will be happy to help with any questions or queries.

Please note our opening hours:

Monday: 11am – 3pm
Tuesday: 11am – 3pm
Wednesday: 11am - 3.30pm
Thursday: 11am – 2.30pm
Friday: 11am – 3pm

 CALL 01202 436359

To make an appointment for any of the services offered by Student Services:

Email Student Services

Our Student Services Adviser can offer advice and guidance on any practical issues including accommodation, student loans and funding, and local services such as travel and transport, health and community services.



The Student Services Adviser can also arrange appointments for the specialist services below.

Academic support
Personal support
Medical care

Academic support

Studying at university level can be daunting – not only is it about studying at a higher level, the way in which you study is very different to school or college. At university your studying is much more self-directed and you will be expected to manage your study workload independently. Student Services can offer you support with developing your academic skills.

Study skills

Any student can meet with our Study Skills tutor for an individual tutorial to help you develop the academic skills for studying at university. The tutor can offer advice and guidance with planning and structuring your written work, preparing for presentations, structuring your written work, and organising your time.

English for Academic Purposes

Communication is the most basic principle to good medicine. You may understand the terminology and be competent in discussions with colleagues but much of your time as a health professional will be spent talking to patients in situations where you need to be able to explain medical conditions and treatments in words they can understand. If English is not your first language AECC University College has an English for Academic Purposes (EAP) lecturer to help you develop the language and study skills you will need to succeed in your academic coursework and clinical practice.

You can make an appointment with our Study Skills or EAP tutors by calling into Student Services or contacting us through email or phone.


Personal Support


AECC University College has a Wellbeing Officer who can offer practical support and guidance if you are experiencing difficulties and can provide confidential support and advice on a range of issues such as stress, depression, anxiety, drug and alcohol problems, and eating disorders. The Wellbeing Officer can advise on a number of strategies which can help you improve your wellbeing, resulting in a more productive and enjoyable time with us.


Our professional counselling service offers the opportunity to talk to someone who has no other role in your life (someone who is not a tutor, friend or relation). Dedicated to helping you find new perspectives and build emotional resilience, counselling is the chance to talk to someone who will not judge or criticise you, in a supportive and confidential setting. Our counsellors work in accordance with the BACP Ethical Framework for the Counselling Professions.


University College Chaplains can offer spiritual guidance and support for people of all faiths, or none. The Chaplains can also put students in touch with advisors of different religions or faiths. You can contact Bill Merrington, Lead Chaplain, on 0789 4598915.

Medical Care

We recommend that you register with a local doctor’s surgery as soon as you arrive to start your studies with us.

If you are an International or EU student we recommend you read UKCISA’s advice on how the UK medical system works and how to make sure you are covered during your studies.

The GP surgeries closest to AECC University College are:

Boscombe Manor Medical Practice:
40 Florence Road, Bournemouth BH5 1HQ
Tel: 01202 303013

Shelley Manor Medical Practice:
Beechwood Avenue, Bournemouth BH5 1LX
Tel: 01202 309421

If you need immediate medical attention but it is not an emergency, visit Royal Bournemouth Hospital Accident and Emergency department:

Castle Lane, Bournemouth
Tel: 01202 704167 or Main switchboard: 01202 303626

For medical advice, contact the NHS, Tel: 111 or visit their website.

Urgent Help

If you need immediate medical help, please contact your doctor's surgery and request an emergency appointment.

If your doctor's surgery is not open, you can contact the NHS on 111. NHS 111 is available 24 hours a day, 365 days a year, calls are free from landlines and mobile phones. You should use the NHS 111 service if you need medical help or advice but it is not a life-threatening situation.

In an emergency go straight to your nearest Accident and Emergency department or call the Emergency Services on 999.

To speak to someone in confidence, the Samaritans are available 24 hours a day, 7 days a week.
Tel: 116 123 (free from mobiles and landlines)

The Retreat

If you are struggling to cope with life and feel yourself approaching a crisis point, you can attend The Retreat in Hahnemann Road, Bournemouth.

The Retreat aims to provide you with a safe and welcoming environment where you can discuss your problems and work towards solutions. Staffed by both mental health professionals and peer specialists (people who have their own lived experience of mental health issues), The Retreat offers out-of-hours support and advice on self-management.

You can attend if you want to try to avoid a crisis, or if you feel you have already reached a crisis point. It is up to you how you define this - you don’t need to be referred by a doctor or other health professional. You don’t need to phone ahead, just turn up and ring the front doorbell. However, where possible we would encourage you to attend before 11pm during the week and before 1am at the weekend in order to make best use of this service.

The Retreat, Hahnemann House,
Hahnemann Road,

Opening Times
Monday - Thursday: 4.30pm-12midnight
Friday - Sunday: 6.30pm-2am.

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